This PlayStation 5 and Xbox Series X launch has been a total mess. From the very beginning it’s been a terrible customer experience.
Amazon UK issued a statement to Eurogamer regarding the thefts of the PlayStation 5 orders shortly we published this report.
“We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders. We’re really sorry about that and are investigating exactly what’s happened. We’re reaching out to every customer who’s had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.”