TheQuartering [4/28/2021]
I’m so happy for this Holiday Inn worker and wish Caleb all the best getting his life back on track!
IHG Hotels, which owns Holiday Inn, was disturbed by a viral video circulating on Twitter that showed an employee hitting himself and crying after an altercation with a customer and is working with the hotel to investigate the incident.
The video was posted on Twitter on Sunday and prompted an array of responses, including dismay at how mental health is viewed and criticism of the person who filmed the altercation. The alleged employee posted on Reddit that he quit his job, despite support from his management, and Holiday Inn’s parent company called the treatment the employee received, “unacceptable.”
“We were shocked and saddened to see the video and the clearly unacceptable treatment of a longtime hotel colleague,” Jacob Hawkins, a spokesperson for IHG Hotels & Resorts told Newsweek.
Hawkins noted that the Holiday Inn where the altercation took place is independently owned and operated, as is the case with the bulk of hotels that operate under the IHG umbrella. Still, he said every employee representing IHG Hotels & resorts “deserves to be treated with respect and dignity,” which is the same commitment employees make to their guests.